Most platform evaluations start with a demo request and end three weeks later in a conference room. This one takes 15 minutes and puts you directly inside Gladly's interface — navigating it on your own terms.

See how AI surfaces real-time customer context before a conversation starts. Watch how a single conversation thread pulls in purchase history, channel history, and account details without a handoff.

No installation. No commitment. Start the interactive demo and see the platform for yourself.

See it yourself

It's a warm Monday morning in DFW — here's what you need to know this week.

Two things are actually worth your attention in Dallas city government this week, and neither is getting the coverage it deserves. First: the City of Dallas has opened its Fiscal Year 2026-27 budget town hall process, inviting residents to weigh in on the City Manager's recommended budget before it's finalized. If you've ever complained about a pothole, a permitting delay, or where your property tax dollars actually go, this is the window where that input carries real weight — budget priorities get locked in during these sessions, not after. Business owners in particular should pay attention to anything touching permitting fees, small business grants, or code enforcement staffing, since those line items directly affect how fast you can open, expand, or get a violation resolved.

Second, and this one's been simmering for weeks: the ongoing fight over Pioneer Cemetery, which sits within the footprint of the Kay Bailey Hutchison Convention Center Dallas master plan. The city's Convention and Event Services Department confirmed the cemetery is part of "Component 5" of the master plan, and public reaction has been loud — one recent public comment summed up the mood bluntly, saying the city is "fixing to get cursed" over disturbing a historic burial ground for a convention center expansion. Whatever your take on it, this is a live example of how development priorities and historic preservation collide in a fast-growing city, and it's worth watching if you care about how Dallas balances growth with its own history.

On a lighter note: the Dallas Marshals and Security Division is holding a job fair this Wednesday, July 29th, for anyone interested in public safety-adjacent city careers — a good option if you or someone you know is job hunting and wants stable city employment. And if you're deciding where to eat this week, Oak Cliff just got a new player in the sushi scene worth checking out near the Dallas Zoo, adding to a West End restaurant lineup that's quietly become one of the most underrated food corridors downtown.

It's shaping up to be a warm one across DFW this week — typical late-July Texas heat, so keep the AC serviced, hydrate if you're outdoors for city events or the job fair, and check the sponsor note below if your unit's been struggling to keep up lately.

If you own or operate a business near downtown or the Convention Center corridor, the Pioneer Park/Pioneer Cemetery situation isn't just a historic preservation story — it's a real estate signal. Convention center expansions reshape foot traffic, parking availability, and adjacent property values for years, and the businesses that get ahead of that shift by adjusting their positioning or lease terms early tend to fare a lot better than the ones who wait until construction fencing goes up. If your business sits within a few blocks of the KBHCCD footprint, now is the time to start conversations with your landlord or landlord's broker about what the master plan means for your specific block.

Separately, keep an eye on White Rock Lake: the Boathouse operator has been formally notified by the city that it's in breach of its operating agreement, with 30 days to remedy the issue after an initial notice was sent back on July 8th. This matters beyond the lake itself — it's a reminder that even established operators with city contracts face real compliance risk, and it's worth a gut-check on your own vendor and lease agreements if you're a small business owner with a similar public-private arrangement. A missed deadline or an overlooked clause can turn into a 30-day countdown fast.

On the growth side: the City's Planning & Development department ran a "Zoning 101" interactive event at City Hall this month as the opening event of a broader Zoning Tour, aimed at helping residents and business owners actually understand how zoning decisions get made. If you've ever been confused about why a property near you can't be used the way you assumed, or you're eyeing a commercial space and unsure what it's zoned for, these sessions are a genuinely useful (and free) way to get educated straight from the source before you sign a lease or make an offer. For DFW business owners weighing an expansion this year, that's 90 minutes well spent before you talk to a broker.

Need business funding in DFW? Book a free consult: 469-273-6185

🌡️ SPONSORED BY AC UNITED

DFW's most trusted HVAC company. Free inspections. Free repairs on quick fixes. 10-year warranty. Financing available regardless of credit score. Any brand, any model, any age.
📞 Call: 888-318-0052 | acunited.socialscalesystem.com

💼 SPONSORED BY BROWN BAG CONSULTANTS

Funding, automation, and marketing systems for business owners ready to scale. 0% interest funding $25K–$250K, GoHighLevel CRM builds, AI automation, and lead generation for DFW contractors.
📞 Call or Text: (469) 273-6185 | brownbagconsultant.com

Subscribe free at mesquitelocalscoop.com — see you Wednesday, DFW.